Faqs

Do you ship internationally?
Currently, we only ship within the United States. We’re working on expanding our shipping options in the future, so stay tuned for updates.

How long does it take to receive my order?
Orders are typically processed within 1–2 business days, with an additional 4–6 business days for transit. In total, you can expect delivery within 5–8 business days from the time your order is placed.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the United States. Orders below this amount ship for a flat rate of $8.00.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to fully update on the carrier’s website.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All payments are processed securely at checkout.

Can I return or exchange an item?
Yes, we accept returns within 30 days of delivery, as long as the item is unused and in its original packaging with all accessories included. Visit our Return & Refund Policy page for full details.

What if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We’ll review your request and provide a replacement, refund, or other resolution at no extra cost to you.

Do I have to pay for return shipping?
If you’re returning an item because you changed your mind or ordered the wrong style, you’re responsible for return shipping costs. If the item arrived damaged or incorrect, we’ll cover return shipping for you.

Are your lamps fragile? How are they packaged?
Many of our pieces feature crystal glass or mosaic glass detailing, so we take extra care in packaging every order with reinforced boxing and protective padding to minimize the risk of damage during transit.

Can I cancel or change my order after placing it?
Because we begin processing orders quickly, we may not always be able to accommodate changes or cancellations once an order is placed. Please contact us as soon as possible if you need to make a change, and we’ll do our best to help.

Do you offer wholesale or bulk pricing for hotels and businesses?
We’re happy to discuss bulk or wholesale opportunities for hospitality businesses, interior designers, and retailers. Reach out to our support team with details about your project and we’ll get back to you.

How do I contact customer support?
You can reach us anytime at support@brivomarketing.site or by phone at +1 229 483 4519. We’re happy to help with orders, product questions, returns, or anything else you need.